Saturday, July 22, 2006
Instructions For Instructions
The trend today is to not supply instruction books for products, but to offer a pdf file online, in other words download your own manual and you pay for the cost of printing if you need it printed. That's fine with me as I have no problem reading instructions off a computer screen.
What gets me though, is the manufacturers that do supply a manual or a brochure written in multiple languages all on the same page. You get a paragraph of english, the next one is in spanish and the next in french. You get the picture. How difficult is that if you are trying to learn how to use a product? Or you get the multi-fold kind, with english on one page, french on the next, and spanish too. Where in the heck is page two of the english version?
Kudos to the manufacturers that still supply separate books or brochures each in their own respective language. It may not save on costs, but it sure makes the product look good. And no matter what your preference is, you get the description in your own language.
Great advances in this modern world. Unfortunately, instruction books and call centres are not on the list. Did I mention help call centres come in multi-languages too?
This work by NSCAVE is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License
What gets me though, is the manufacturers that do supply a manual or a brochure written in multiple languages all on the same page. You get a paragraph of english, the next one is in spanish and the next in french. You get the picture. How difficult is that if you are trying to learn how to use a product? Or you get the multi-fold kind, with english on one page, french on the next, and spanish too. Where in the heck is page two of the english version?
Kudos to the manufacturers that still supply separate books or brochures each in their own respective language. It may not save on costs, but it sure makes the product look good. And no matter what your preference is, you get the description in your own language.
Great advances in this modern world. Unfortunately, instruction books and call centres are not on the list. Did I mention help call centres come in multi-languages too?
This work by NSCAVE is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License
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