Thursday, May 16, 2013
Between 8 and 5
Customer Service/Delivery
Do you schedule your work or the things you have to do? It should be easy with all the electronic calendars, smart phones and things we have available to assist.
Exact Time
A few years ago it was pretty easy. If you were having something delivered or had a repair man coming around to fix something, they would give you a time, such as 0900 or between 2 and 3.
What do you get today? Repair, between 8 & 5. Delivery, between 8 & 5. Cable or phone installation between 8 & 5.
Even as a retired person it’s hard to spend all day sitting around waiting for a lone individual to arrive for any of the above causes to name only a few.
Take the day off
I've heard people that are working have to take a full day off work sometimes, without pay just to get some short job done, or receive a 5 minute delivery.
If you don't happen to be there and a delivery arrives you will likely find a note on your door.
XYZ was here
"XYZ was here to deliver your parcel. We did not receive an answer at your door. You may pick up your item at our location blah blah blah.
So you drive half way across town to their abode and stand in line waiting to get to the counter where you will hear, "Oh I'm sorry, we don't seem to be able to locate your parcel. It must still be on the truck."
"Where is the truck?"
"Its at 123 Lazy Lane."
"That's my home area. Can they meet me somewhere there?"
"Just a sec. I will see if I can contact the driver. [Pause] Sure, the driver said he will meet you at your home address in 20 minutes."
"Great, thank you very much."
The race is on
So you boot it home, hitting every traffic signal red. Every left turn driver is in front of you. The school bus. The crossing guard. The construction person with their back towards you.
You finally make it home - in 15 minutes.
XYZ was here
There it is - on your door: "XYZ was here to deliver your parcel. We did not receive an answer at your door. You may pick up your item at our location blah blah blah.
I won’t mention online ordering – this time.
This work by NSCAVE is licensed under a Creative Commons Attribution-NoDerivs 3.0 Unported License
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